Help Center
Find answers to common questions
Frequently Asked Questions
How do I make a booking?
You can make a booking through our website by selecting your pickup and dropoff locations, choosing your preferred vehicle, and completing the booking form.
What is your cancellation policy?
Free cancellation up to 24 hours before your scheduled pickup time. Cancellations within 24 hours may incur charges.
Do you provide meet & greet service?
Yes, we provide meet & greet service at all major airports including London Heathrow, Gatwick, Luton & Stansted.
What payment methods do you accept?
We accept major credit cards and digital payment methods. All prices are inclusive of VAT where applicable.
Contact Support
Phone Support
Contact us for emergencies and urgent support (if your booking is within 24 hours)
Email Support
info@xeqcars.com
Live Chat
Available 24/7 through our website
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