FREQUENTLY ASKED QUESTIONS
How can I report lost & found property?
Please fill in the contact form below and select 'Lost & Found'. Our team will respond within 24-hours.
What is your cancellation policy?
Free cancellation up to 24-hours. Cancellations under 24-hours may incur a charge as follows:
Less than 24-hours:
Standard booking cancellation fee (£8.50). Executive/VIP class (£12.50).
Less than 2-hours:
20% of total booking fee payable.
No show/cancellation after driver has arrived:
Full amount payable (+ additional waiting time & parking fees where applicable).
Do you provide Wheelchair Accessible Vehicles (WAVs) or assistance for disabled passengers?
Yes we can arrange a low vehicle, foldable wheelchair or even a fully Wheelchair Accessible Vehicle (WAV) upon special request.
Can I accompany a pet on my journey?
To help us accommodate your request please add a note on the 'special requests' section of the booking form.